Our Terms & Conditions

Definitions:

”Company” means nasir.digital (nasir. digital ltd) registered in England and Wales under Company Number 14053907 and trade as nasir.digital whose Registered Office is at 83C Underwood Lane, Crewe, CW1 3JT, United Kingdom.

For ‘nasir. digital’  ‘The Client’ means the party, or any person acting on their behalf with whom the Company contracts. PO = Purchase Order / VAT = Value Added Tax

1. All charges & prices for services carried out by the Company are subject to VAT (where applicable) at the prevalent rate.
2.  All estimated prices quoted, whether written or verbal, are for the listed and mentioned services only. Any additional services required to complete a project will be quoted for in advance and charged accordingly. Deliveries and couriers are additional.
3. A signed purchase order (preferably with a PO number and project value) will need to be raised for the full quoted and agreed amount before work can commence on any job. A separate PO may need to be raised for any extras such as distribution, storage, deliveries, or mailing.
4. All work is billed either monthly or on completion of the project stage, or the relevant hourly charge as previously agreed.
5. Whilst every effort will be made to achieve agreed delivery, the Company cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work that is outside of the Company’s control.
6. All estimates are based on expected or agreed design time and include two sets of author’s corrections where alterations are called for by the Client, or if additional changes are required by the client.
7. Where there is a change of brief, the Company will inform the Client in advance of any extra costs likely to be incurred.
8. All projects are planned according to an agreed schedule. Non-adherence to this schedule by the Client may result in compromising final delivery deadlines. If this is likely to occur, the Company will advise the Client as soon as this becomes evident and suggest an alternative solution where feasible. This may incur additional costs.
9. For all new clients payment for the full or part amount + VAT may be requested in advance of commencement, as agreed between parties. For any subsequent invoiced work, the Company must receive full payment not later than 30 days after the date of the invoice. The Company reserves the right to make a surcharge of 2% per month interest to accounts that are not paid by this time. Client credit screening may affect any subsequent credit agreement.
10. Once a client has agreed to the Company’s current Terms and Conditions on a credit account with the company, nasir.digital shall invoice in project stages e.g. Stage 1 Conceptual Design, Stage 2 Detailed Design, and Design Development, etc. Upon stage completion unless where exceptional terms have been agreed upon with the client.
11. Nasir Digital reserves the right to invoice for any disbursements for part works carried out including third-party costs incurred on a project should the project be unable to be completed for any reason or has been delayed/put on hold by the Client for a period of 4 weeks or more then stage invoicing will occur.
12.  In good faith, nasir.digital would hold any supplied files, originals, and materials for a period of up to 12 months. The resumption of works on the project would be completed according to the original schedule of costs so long as the project specification remained unaltered.
13.   Refund policy – any refund or partial refund must be claimed within 30 days of your project confirmation or payment confirmation. Any virtual or intellectual order like any kind of design (e.g. website design, graphic design, artwork) is NON-REFUNDABLE.
14. Web hosting and website domains are always property/properties of nasir.digital unless client/clients paid previously paid for that. Any domain/ domains are registered under the name nasir.digital, always the property/ properties of nasir.digital.
15. Any domain/ hosting plan Registered under nasir.digital but using on third-party website has to make a clear payment 14 days prior to the expiry date. Failure of payment could cause the cancellation of the domain/ hosting plan. We (nasir.digital) will be not responsible for any domain/ hosting plan losses. Redesign or new hosting plan may cause additional fees/ charges.
16. The Client will be responsible for providing necessary data, information, and photographs unless the Client pays for script writing or photoshoot.
17.  Website design ONLY includes the design of the site. Domain, hosting, SEO, email, etc. are not included in website design unless it is mentioned.
18. . All creative work produced and devised during a project(s), creative, digital, software files, and related correspondence remain the property – physically, intellectually, and in copyright, of the Company until full payment has been made on the Client’s account, and all project costs have been cleared.
19. Once final proofs/materials have been signed off, the Company cannot be held responsible financially or otherwise for any errors relating to print, programming, or any end product.
20. It is the responsibility of the Client that all materials (including, but not limited to images, diagrams, logos, videos, data, as well as intellectual property in other media) supplied to Nasir Digital by the client will have the relevant copyrights, licenses, and permissions for use in the commissioned project. nasir.digital will not accept responsibility/liability for infringements caused by any wrongly supplied materials.
21. The Company reserves the right to commission freelance support or outsource any job if it is felt it is in the best interests of the Client. Any outsourced job remains the property/responsibility of the company and such services are deemed to be carried out ‘indirectly’ by the Company.
22. As part of larger projects that involve 3rd parties commissioned directly by the client, the Company will not be held responsible in any way for services not carried out/managed directly or indirectly by the Company.
23. The advice of any loss, quality, or damage issues must be reported to the Company within five clear working days of delivery and receipt (whether printed or digital) and any claim in respect thereof must be made in writing to the Company within 3 working days thereafter. The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with.
24. In the event of any bona fide dispute or difference arising between the parties in connection with the Contract (excluding any dispute relating to nonpayment of the Charges, for whatever reason), the parties shall attempt to resolve such dispute or difference in good faith or by mediation. It is the responsibility of the Client to inform the Company immediately of any issue that may lead to a dispute (including but not limited to quality, service, cost, and deadline), without such information, no disputes will be entered into.
    Every endeavor will be made to deliver the correct printed quantity ordered, but estimates are conditional upon margins of 5%. The Company reserves the right to change/alter ordered amounts in the Client’s best interest.
25. Whilst taking every care to protect all media and correspondence supplied, the Company cannot accept liability or be held responsible financially or otherwise for any loss. Disputes will not be entered into.
26. The Company cannot guarantee the Client exclusivity of any marketing concept, strategy, design, or other intellectual property provided. Therefore the Company will not accept liability for any alleged claim from the Client or any Third Party as the result of unintentional similarity in part or whole of a Third Party’s copyright-protected or registered trademark or brand, identity, strapline, color usage, image style and content, product or otherwise.
27. It remains the Client’s responsibility to seek copyright protection if desired for any creative/intellectual property provided to the Client by the Company.
28.  If at any point during the design or development cycle, a client wishes to cancel, they may do so but will be invoiced an amount that nasir.digital judges are to be proportional to the amount of work completed on the commission and further compensatory charges for booked design time printing press time or any other supply costs accruing.
29. The Company reserves the right to the addition of our Company credit on printed or digital projects unless instructed otherwise by the Client and, to the use for self-promotion any work carried out for the Client.
30.  The Company reserves the right to use both initial creative concepts and final approved design work for the purposes of the Company’s marketing activities (both online and offline) unless otherwise requested/agreed with the Client.
31. Terms and Conditions may be changed at any time without prior notice to its clients. Notification will be sent to all clients at the time of the Terms and Conditions alterations.
32. The Company shall be under no liability if it should be unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing), Acts of God, Legislation, War, Acts of terrorism, Fire, Flood, Drought, Failure of power supply, Lockout, Strike by employees in contemplation of furtherance of dispute or inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Customer may, by written notice, elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
33. nasir.digital will have a lien over any product, data, or materials if all payments due from you have not been paid and cleared in full within 1 month from the invoice date.
34. We reserve the right to withhold the supply of goods and, in the case of web services, this includes recalling services including the hosting of websites.
35. The Client is agreeing fully to the Company’s trading Terms and Conditions by commissioning our services.
36. Web hosting service level agreement.
37. We kindly inform you that the images on our website are used for educational or research purposes. Not for any commercial uses. We use images from Google based on our research results. We are not supposed to use any for commercial or branding purposes.
38. If anyone uses our images, they use them for only educational or research purposes. Otherwise, the use of images for any commercial purposes is not permitted.
39. For the Sign Installation: For any Sign installation we need to clear that, we need exactly 4 weeks after the approval date. The date counts from the approval date.
40. Refund policy for Sign: For any refund and cancelation after the approval of the sign/stickers, Clients need to bear the design and material cost. You should pay for the design and material that we use for sign/sticker purposes. If you want you can have the material.